At YUSS, effective communication is key, not just with our clients and their stakeholders but also with our partners. Unfortunately, our previous IT provider fell very short on that front. They set us up with a phone system that was too complex and costly for us and didn’t take any time to try and understand our business. As NDIS Plan Managers and Support Coordinators, we also handle sensitive Personal Identifiable Information (PII), and we felt like the previous IT guys just didn’t even think about our cybersecurity needs, let alone take it seriously enough to explain to us what options we had available.
Everything changed when I met Martin from BizGuard at a Chamber of Commerce meeting. His passion and the empathetic approach BizGuard take towards IT support deeply resonated with me. Not only was it clear that Matin knows what he is talking about, but the most impressive thing for us was that he listened and spoke to us like people, he explained everything in clear terms so that we could understand what he was saying, instead of using “tech talk” and terminology that we didn’t know the meaning of.
We discussed our challenges, and soon after, we transitioned our services to BizGuard (including a move to a much simpler Teams Calling setup that works like a charm). They took the time to understand our business and our concerns, and their IT Assurance Essentials plan was a perfect fit to tick all our cybersecurity boxes, whilst also being affordable.
As a small NDIS business that is dealing with the rising business cost pressures and NDIS rate freezes for the past 5 years, the switch to BizGuard has taken a massive load off our shoulders. Our new Teams Calling setup works wonderfully and I’m sleeping better at night with the improved cybersecurity that helps protect our client’s data. The genuine care and timely support from BizGuard have made all the difference, allowing us to focus on our most important job, supporting our clients. Thank you BizGuard!
After being with another IT provider for almost 10 years, and their structure changing, I needed to secure another IT provider that catered for a business my size. Martin was referred to me and from the first conversation and meeting, I knew it was going to be a seamless transition.
Martin has been wonderful to deal with because he understands the needs of a small business, doesn’t waste my time, and speaks to me in a language I understand. He is very responsive and when he is dealing with me, he makes me feel like I am his only client. I don’t have to wait days for my queries to be answered or issues to be resolved. He is quick and values both my time and his time. I highly recommend Martin and his professionalism.
We were with another IT provider before, and they did an OK job but they just moved too slow for us. On one occasion I locked myself out of my 365 account and it took them two days and multiple phone calls to get a call-back. We were also getting a monthly bill, but it wasn’t clear what we were actually getting for our money.
We switched over to BizGuard, and right off the bat they sorted out a bunch of problems that had been bugging us for months.
Since moving to BizGuard, things just work the way they’re supposed to. No more waiting days for help or wondering what we’re paying for. Now we get fast service and everything’s clear and upfront. It finally feels like we have a partner that gives a shit about our business.
I’m a small business owner and found myself in a bind when I got locked out of my Microsoft 365 account during a critical time. I was having difficulty talking ‘IT’ with Microsoft Support and not getting anywhere. It was frustrating, especially when I needed to access client emails and important documents. BizGuard was a lifesaver, they helped me navigate through the Microsoft Support maze to regain access to my account.
Impressed by BizGuard’s help, prompt and effective service and the need for this type of support for my business, I enquired about their IT Assurance – Standard plan and decided to sign up.
Since then, they have addressed my antivirus issue by replacing it with a proper MDR service which is monitored 24×7, giving piece of mind. Additionally, the ‘out of the box’ antivirus software was interrupting my client workshops with constant pop-ups, which was unprofessional and distracting. BizGuard was able to sort this out for me quickly and efficiently.
Since partnering with BizGuard, I feel safer than ever. The frustrating popups are gone and I feel confident knowing BizGuard has my back.
At NuPlant, we had been using Google Workspace for a number of years, but as our business evolved over time, it became clear that it no longer fit our growing needs. We were looking for a solution that could scale with us and offer more robust features.
BizGuard recommended a shift to Microsoft 365 and handled the entire migration process for us. Their expertise made the transition smooth and hassle-free, ensuring minimal downtime.
The move to Microsoft 365 has been extremely beneficial. Not only has it provided the tools we need to be more efficient, but having BizGuard as our IT partner means we have the confidence that all our tech needs are covered. We now have a robust platform that supports our business and an IT team we can count on.
Before partnering with BizGuard, we were handling our IT ourselves, which was mostly manageable until our email system started causing major headaches. Our customers often didn’t receive our emails, which was starting to significantly hurt our business.
BizGuard migrated us to Microsoft 365 and completely overhauled our system. This also solved some long-standing Microsoft headaches by allowing us to upgrade some older computers to the latest Office version. They took the time to understand our specific needs and implemented a solution that finally worked.
Now with the email and domain monitoring that’s part of the IT Assurance plan, they call us when something goes wrong and not the other way around. Our customers receive our emails without a hitch, which has restored their confidence in us. And the added layer of security they’ve provided also gives us extra peace of mind.
Starting Chapters in 2019 was exciting, but the IT aspect was daunting. We needed everything – a reliable POS system with iPads, phone, internet, email, and a basic website. Martin dropped in one day while we were still under construction to say g’day and offer his IT services.
His timing was perfect, because even though I knew what I wanted – I didn’t know who to go to. He listened to my vision for the business and sorted out everything. We were up and running in time for launch day, and Martin was there for the first few hours after opening just to make sure everything worked.
Over the years Martin has continued to take care of us, so when he told me he was starting BizGuard, I was eager to be their first customer. Our IT needs are really basic, and I know BizGuard has heaps of other clients now, but I still feel valued and supported to this day. I’m just happy my staff have someone to call when things break, so we can focus on bringing people together over great books, quality coffee and good food.
When we originally set up our Microsoft 365 we did our best to get the basics right. But as our business grew over the years, we knew the time had come to seek outside expertise to help maintain it.
We chose the BizGuard IT Assurance Essentials plan because it took care of our primary concerns: improving our cybersecurity, and managing Microsoft 365 to a high standard.
BizGuard really brought clarity to our Microsoft 365. Knowing the right people are looking after the right things gives us the confidence and peace of mind for us to focus on our business.
After parting ways with our previous IT provider years ago, we had been managing our tech needs ourselves without too much trouble. However, when the time came to expand our team we hit a roadblock – we discovered we didn’t have Global Admin access to our own Microsoft 365 tenancy. The old IT guys no longer had access either, and we honestly didn’t know what to do.
That’s when we were referred to BizGuard. They helped us regain our Global Admin access and just from how they handled that we knew we wanted to work with them. We also signed up for their IT Assurance Essentials plan, to make sure we never end up in that situation again.
Partnering with BizGuard has been a breath of fresh air. Our Microsoft 365 is now under professional management, which gives us the freedom to focus on our business again without worrying about our tech. The cyber security they’ve put in place is also reassuring, knowing that our systems are secure as we grow. With BizGuard, it feels like we’re building our future on a solid foundation.
I’ve dealt with Martin for a long time through both of his previous companies until his decision to venture out on his own.
I decided to follow him due to his pragmatism, ease of interaction, integrity, and logicl approach to individual needs – no BS, no time wasting, just to the point, cost effective and absolutely up front regarding best solutions for me regardless of his profit margins.
Great guy, great pricing and service… what more do people want in 2024??
BTW – not affiliated, sponsored, nor funded in anyway by BizGuard – Martin and I haven’t even seen each other face to face for nearly a decade… and I’m still with him!!
BizGuard is Fantastic! Martin is an expert in his field and with his proactive approach was quickly able to assist us so that we could breathe easy again. Martin takes his time to understand your specific needs and offers tailored solutions that work. We highly recommend BizGuard to any business!
Martin provides a genuine 5-Star service. Knowing I have someone on our team that can not only looking after our IT needs, but someone who can explain what he’s doing/ done in simple terminology that I understand. Grateful your on our team Martin.
I highly recommend getting in touch with Martin at BizGuard if you are needing reliable and affordable IT support. As a freelancer and small business owner, I don’t have the luxury of having my very own IT department to fix all the little tech quirks and issues that can pop up at any time.
But with BizGuard, it’s like I’ve got a tech expert in my pocket! It’s nice to know I’ve got the quick and easy support of Martin when I need it.
Great service. Martin is always available to help and truly knows his stuff. His knowledge base is broad and sound. On the odd occasion I ask for something obscure he doesn’t know, he tells me he doesn’t but then finds the answer for me anyway.
He is an honest rarity in his industry. I would highly recommend BizGuard
I have been a small business owner for many years, and I have learnt to ensure I have a good support team around me, as we cannot be everything in the business. I feel peace of mind knowing the team at BizGuard is taking care of the IT and IT security for my business and my valuable information held for clients.
It is great to know all those little issues will be sorted quickly and without fuss.
After experiencing cyber concerns, I needed reliable support to protect my business from threats. Martin and his business provided exceptional cybersecurity and IT support, bringing a sense of security and stability to my business operations.
He was incredibly patient with me throughout the process and effectively troubleshot and addressed the issues.
I highly recommend that every business owner consider working with Martin for their IT needs.
Martin has been amazing in setting up our IT for my small business. Aligned with our values of supporting people at all times which he has shown in every step and interaction we have had. Highly recommended.
Martin provided a helpful, friendly and courteous service in converting my email to outlook. Would highly recommend him for all of your IT Needs
Since the first time we had met Martin, he was always very professional and always willing to help no matter what the situation. We engaged his services for our own business not only because of how knowledgeable Martin was about his craft but his ability to simplify tech jargon to average people like us.
We would definitely highly recommend Martin and the team at BizGuard for all your cyber security and IT support services. We completely trust Martin’s management of all our IT requirements!
I’ve been having issues with my bigpond email for months, it had started to just stop my regular clients getting to me! Finally I had enough and needed another solution. So I reached out to Martin. He listen to me, and asked questions about my business, and then applied a simple solution. Now I get all my emails, and know I am being protected.
I can’t recommend Martin enough. Give him a call.
Pebble Community Support is incredibly grateful to Martin and his team at BizGuard for their exceptional service and support thus far. Their fast response to an issue and quality support have been refreshing.
Thank you, Martin and team, for taking care of our IT and Cybersecurity needs so that we can focus on providing quality support to our valued clients.
enquiries@bizguard.com.au
12/126 Brisbane Street
Level 1 - Enter via Ellenborough St.
Ipswich QLD 4305
© 2026 BizGuard Pty Ltd | ACN 674 969 521
This website uses cookies to ensure you get the best experience.
2024 has been one helluva wild ride, so here at BizGuard we’re going to try to have a quiet one (stop laughing!)
We’re still around for emergencies as always, and security services will continue to function 24×7.
However, for all non-urgent matters, you may experience delays in response from Friday 20th December until Monday 6th January.
We have some big stuff planned for 2025, so here’s to a peaceful festive season, and we’ll catch you on the flip-side.
